FAQ & troubleshooting.
Answers to the questions we hear most: verification emails, signing in, how credits work, payments and refunds, report timing and languages, PDF exports, and where to get help.
Back to DocsVerify your email
Most first-time sign-in problems come down to email verification. Start here.
Can't find the verification email?
After you sign up, we email a verification link from xpertveex@gmail.com. You must click it before you can sign in. Check your spam and junk folders, give Outlook a few extra minutes, and use "Resend verification" on the post-signup screen or the login page if needed.
Go to Sign-inGood to know
Buy once, use whenever. No subscription.
Live web research runs on every evaluation.
You can't sign in until your account is activated.
Email xpertveex@gmail.com. See /refunds.
Questions & answers
Browse by topic. Pick a tab, then open a question for the full answer and steps.
Accounts & Sign-in
I didn't receive my verification email
After you sign up we send a verification email from xpertveex@gmail.com. You must click the link inside it before you can sign in. If it hasn't arrived within a few minutes, work through the steps below. Outlook and some corporate mail servers can be especially slow to deliver it.
Good to know
- Check your spam, junk, and promotions folders
- Search your inbox for xpertveex@gmail.com
- Wait a few minutes (Outlook can be slow to deliver)
- Use "Resend verification" on the post-signup screen or the login page
I can't sign in / "email not verified"
You can only sign in once your account is activated. If you see an "email not verified" message, your account still needs verification. Double-check that your email and password are correct, and complete the reCAPTCHA on the login screen.
Good to know
- Confirm you clicked the verification link in your email
- Resend the verification email from the login page if needed
- Re-enter your email and password carefully
- Complete the "I'm not a robot" reCAPTCHA
I forgot my password
You can reset it yourself in a couple of minutes from the forgot-password page. A reset link is emailed to you, then you choose a new password.
Good to know
- Go to /auth/forgot-password
- Enter the email address on your account
- Open the reset link we email you
- Choose a new password and sign in
Should I check "Remember me" at sign-in?
The "Remember me" checkbox controls how long your session lasts. Check it to stay signed in across browser restarts. Leave it unchecked on shared or public devices so you're signed out automatically when the browser closes.
Good to know
- Checked: stay signed in across browser restarts
- Unchecked: signed out when the browser closes
- Leave it unchecked on shared or public computers
Quick answers
The short version of the questions we're asked most, in one place.
| Question | Quick answer |
|---|---|
| Do credits expire? | No, credits never expire. |
| What does one evaluation cost? | 1 credit ($5 for 1, $19 for 5, $35 for 10). |
| How long does a report take? | About 3 minutes. |
| Is there a subscription? | No, it's a one-time credit purchase. |
| What languages are reports in? | English, Français, or العربية (Arabic). |
| Can I export a PDF? | Yes, a professional 15+ page PDF from any report. |
| How do I get a refund? | Email xpertveex@gmail.com. See /refunds. |
| Is email verification required? | Yes, verify before you can sign in. |
A quick checklist
Run through this before reaching out, then contact us if you're still stuck.
Need More Help?
Can't find your answer here? Our support team is happy to help. You can also email us directly at xpertveex@gmail.com.