Refund Policy
How refunds work for XpertVex credits — simple and fair. No subscriptions, credits never expire, and we make it right when something goes wrong on our end.
Back to HomeCredits are a one-time purchase
XpertVex is pay-as-you-go. You buy credits as a one-time purchase — 1 credit = 1 full AI evaluation ($5 per credit, with discounted 5- and 10-credit packs). There is no subscription and no recurring billing, and your purchased credits never expire.
When we provide refunds
Because each evaluation is generated and delivered instantly as a digital service, purchased credits are generally non-refundable. We will, however, issue a refund in these cases: (a) a technical error on our end prevented a report from being generated and we could not resolve it; (b) you were charged in error or charged more than once for the same purchase; or (c) where a refund is required by applicable law.
How to request a refund
Email xpertveex@gmail.com within 14 days of your purchase with your account email and the transaction ID from your Paddle receipt. We review every request and respond within 2–3 business days. Approved refunds are returned to your original payment method by Paddle.
Used credits & disputes
Credits already spent on completed evaluations are non-refundable, as the service was delivered. Please contact us before opening a payment dispute or chargeback — we're happy to resolve any issue directly and quickly.
Payments & billing
All payments are processed securely by Paddle.com, our Merchant of Record, which also handles billing receipts and applicable taxes. Your statement will show a charge from Paddle. For any billing question, contact xpertveex@gmail.com.
Questions? xpertveex@gmail.com